Privacy Policy rotogel — Malaysian User Data Protection

Rotogel (rotogel.win) is committed to protecting the privacy and personal data of every user. This Privacy Policy ("Policy") explains our practices in collecting, using, disclosing and protecting your information when you use our platform, website, mobile application and related services.

By using the rotogel platform, you acknowledge that you have read and understood this Privacy Policy. Please read this document carefully. If you do not agree with any provision therein, please discontinue use of our services.

1 Introduction & Policy Scope

This Privacy Policy applies to all information rotogel collects from users who:

• Browsing or using the rotogel.win website
• Registering and managing an account on our platform
• Using the Rotogel mobile app on an iOS or Android device
• Contacting our support team through any channel
• Participating in our promotions, draws, or loyalty programs

Rotogel operates according to internationally recognised data protection principles. We take every user's privacy rights seriously and ensure all data processing is conducted transparently, lawfully and responsibly.

2 Types of Data We Collect

Rotogel collects two main categories of data: information you provide directly, and information collected automatically while you use our platform.

A. Information You Provide Directly:

B. Information Collected Automatically:

• Technical Data: IP address, browser type, operating system, screen resolution and device information.
• Usage Data: Pages visited, time spent, actions within the platform, game history and transactions.
• Location Data: Approximate location based on IP address for geo-verification and compliance purposes.
• Cookie Data: Session cookies, preference cookies, and analytics cookies to enhance the user experience.

3 How We Use Your Data

Rotogel only uses your data for legitimate, clear and necessary purposes. We never sell user data to third parties for advertising or marketing purposes. Here are the main purposes for which your data is used:

• Account Management: Creating, managing, and verifying user accounts, including required KYC processes.
• Transaction Processing: Securely processing deposits, withdrawals, and all financial activity on the platform.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and other security threats.
• Service Improvement: Analyzing usage patterns to improve platform features, performance, and user experience.
• Communications: Sending important account-related notifications, promotions you have opted into, and platform updates.
• Legal Compliance: Meeting applicable legal, regulatory, and reporting obligations.
• Customer Support: Resolving inquiries, complaints, and support requests effectively.

4 Data Sharing with Third Parties

Rotogel does not sell, rent or disclose your personal data to third parties except in the circumstances stated below:

• Payment Service Providers: To process your financial transactions securely (e.g. DuitNow, FPX, eWallet providers). These providers are subject to strict data protection agreements.
• Game Providers: Data required to enable you to play third-party games integrated within the rotogel platform, limited to necessary information only.
• Security Providers: Companies that help us detect fraud and cybersecurity threats, with limited access as required only.
• Legal Requirements: When required by court order, lawful legal process, or law enforcement agencies.
• Business Transfer: In the event of a merger, acquisition or sale of assets, your data may be transferred to the successor entity, with notification to you.

5 Security & Data Protection

Rotogel invests continuously in security infrastructure to ensure your data is always protected. Key security measures we implement:

• 256-bit SSL Encryption: All communication between your browser/app and our servers is protected by industry-standard TLS/SSL encryption.
• Data-at-Rest Encryption: Sensitive data such as financial information and identity documents are stored in encrypted form even within our own database.
• Strict Access Controls: Only staff who genuinely need access to specific data to perform their duties are authorized — based on the principle of "least privilege".
• Two-Factor Authentication (2FA): Available for all user accounts and required for internal staff access.
• Security Audits: Our systems undergo regular independent security audits by qualified third parties.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect and respond to suspicious activity.

6 Cookies & Tracking Technologies

Rotogel uses cookies and similar tracking technologies to enhance user experience, analyse website traffic and ensure platform security.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Preference Cookies: Remembering your preferences such as language, theme, and platform settings for a more personalized experience.
• Analytics Cookies: Helping us understand how users interact with the platform so we can improve our services. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Used to detect and prevent fraudulent activity and unauthorized access.

You can control cookie settings through your browser, however disabling essential cookies may affect platform functionality. Continued use of our platform is deemed consent to the use of cookies as stated.

7 Your Rights as a User

Rotogel respects your rights over your personal data. Here are the rights you have and how to exercise them:

To exercise any of the above rights, contact our support team via live chat or email at [email protected]. We will process your request within 30 working days.

8 Data Retention Period

Rotogel stores your personal data only as long as necessary to fulfil the purposes stated in this policy, or as long as required by applicable laws and regulations.

• Active Account Data: Stored while your account is active and an additional 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Stored for a minimum of 7 years according to financial compliance and anti-money laundering (AML) legal requirements.
• KYC Documents: Stored while account is active and 5 years after account closure.
• Security Logs: Stored for 2 years for investigation purposes if required.
• Support Communication Data: Stored for 3 years for reference and service improvement.

When the retention period expires, your data will be securely deleted or anonymized according to established procedures.

9 Changes to the Privacy Policy

Rotogel reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new platform features introduced.

When significant changes occur, we will:

• Displaying a prominent notice on our platform before changes take effect.
• Updating the "Last Updated" date at the top of this document.
• Sending email notifications to registered users for material changes.

We encourage you to review this page regularly. Continued use of the rotogel platform after changes are published will be considered acceptance of the updated policy.

10 Contact Us Regarding Privacy

If you have any questions, concerns or requests regarding your privacy and data protection, our team is ready to assist:

• Live Chat Platform: Fastest way — available 24/7 directly within the rotogel platform.
• Privacy Email: [email protected] — please state "Privacy Enquiry" in the subject line.
• Response Time: We aim to respond within 5 business days for general privacy inquiries, and 30 days for formal rights exercise requests.